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Petpivott Shipping Policy

Thank you for choosing Petpivott! We are committed to providing you with reliable and convenient global shipping services, ensuring your orders arrive safely and on time. This shipping policy outlines all details related to our delivery services to help you understand the process clearly.

1. Shipping Coverage & Cost

We offer FREE SHIPPING WORLDWIDE for all orders, with no minimum purchase requirement. There are no hidden shipping fees, and the total price you see at checkout is the final price you pay for your items.

2. Delivery Time

Our standard delivery time for all international orders is 14-21 business days from the date your order is processed. Please note that business days exclude weekends and public holidays, which may slightly extend the delivery time.
Delivery times are estimates and may vary slightly depending on your location, local logistics efficiency, and unforeseen circumstances (such as customs clearance delays). We will do our best to ensure your order is delivered within the estimated timeframe.

3. Order Processing

After you place an order on our Shopify store, we will process your order within 1-3 business days. You will receive an order confirmation email once your order is placed, and a shipping confirmation email with tracking information once your order is dispatched. You can use the tracking information to check the status of your delivery at any time.

4. Tracking Your Order

Once your order is shipped, we will send you a shipping confirmation email containing a unique tracking number. You can use this tracking number to monitor the progress of your delivery through our store’s order tracking page or the logistics carrier’s official website.
If you do not receive your tracking information within 4 business days after placing your order, please contact our customer support team for assistance.

5. Delayed or Lost Shipments

If your order exceeds the estimated delivery time (14-21 business days) without any update, or if your order is marked as delivered but you have not received it, please contact us immediately. We will investigate the issue with the logistics carrier and provide you with a solution promptly, which may include resending your order or offering a full refund.

6. Shipping Restrictions

We ship to most countries and regions worldwide. However, due to local regulations or logistics restrictions, there may be a small number of areas we cannot deliver to. If your location is unavailable during checkout, please contact our customer support for further assistance.

7. Contact Us

If you have any questions or concerns about our shipping policy, order delivery, or tracking, please feel free to contact our customer support team:
  • Trade Name: Petpivott
  • Phone Number: +44 24 7365 8541
  • Email: support@petpivott.shop
  • Physical Address: 3 Belmont Terrace, Darite, Liskeard PL14 5JB, United Kingdom
This shipping policy is subject to change without prior notice. The latest version will always be displayed on our Shopify store. By placing an order with Petpivott, you agree to the terms and conditions outlined in this shipping policy.
Petpivott reserves the right to make adjustments to the shipping policy based on changes in logistics conditions, regulations, or business needs.